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IT Hardware & Software Technician

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin, South Dublin
Dublin central location, and hybrid office model ie office working from home.
Salary Description:
Highly competitive salary offered to the successful candidate.
Cruz Recruitment
Job Ref:

IT Hardware & Software Technician

International Technology Company with a central Dublin office are seeking a Computer Hardware& Software Technician.

You will be responsible for providing support to the Company employees based in Dublin office  and  remote. This is a hybrid role, and will involve a number of days in the office and working from home.
You will respond to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers. 
The environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, … 

Key Responsibilities:
Installs, configures and upgrade operating systems and software using standard business and administrative packages (computers, monitors, network patching, Windows OS, SCCM…)
Troubleshoot problems on end users’ workstations, including troubleshooting hardware and software, e-mail, network and peripheral equipment in respect with the quality standards
Handle cases on widows 10 & software incident on Office 365 application and Windows software 
Manage the stock for the office in coordination with the management and procurement team
Manage user identities and maintains compliance and Bitlocker encryption for users’ machines
Supports users’ mobility: mobile devices (iOS, Android manages on InTune), Citrix and VPN Connectivity
Liaise with network, windows and security engineers and infrastructure teams to assist in resolving problems with software products or company software systems
Install and maintain meeting rooms/collaboration spaces equipment, train users and follow-up with providers and management 

Who you are:
Technical degree with 3-7 years experience in the IT support field 
Demonstrated experience in working autonomously within an international support context
Good knowledge in general computer installation, maintenance and repair
Supporting users from a functional and technical perspective on Windows 10 and Office 365
Knowledge of videoconferencing solution is a plus 
Experience in the set-up and maintenance of laptop and other peripheral hardware and telephony and video conferencing equipment
Recent experience in providing remote or on-site technical support
Demonstrates soft skills such as empathy, customer care, resilience to stress…
Experience in ITIL and ServiceNow / ticketing system is a plus 
Recent experience in stock management is a plus
Fluency in English is required

Contact Details:
Cruz Recruitment
Tel: 353 (0) 1 6688026
Contact: Noeleen Mc Kenna

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