IT Hardware & Software Technician
International Technology Company with a central Dublin office are seeking a Computer Hardware& Software Technician.
You will be responsible for providing support to the Company employees based in Dublin office and remote. This is a hybrid role, and will involve a number of days in the office and working from home.
You will respond to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers.
The environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, …
Key Responsibilities:
• Installs, configures and upgrade operating systems and software using standard business and administrative packages (computers, monitors, network patching, Windows OS, SCCM…)
• Troubleshoot problems on end users’ workstations, including troubleshooting hardware and software, e-mail, network and peripheral equipment in respect with the quality standards
• Handle cases on widows 10 & software incident on Office 365 application and Windows software
• Manage the stock for the office in coordination with the management and procurement team
• Manage user identities and maintains compliance and Bitlocker encryption for users’ machines
• Supports users’ mobility: mobile devices (iOS, Android manages on InTune), Citrix and VPN Connectivity
• Liaise with network, windows and security engineers and infrastructure teams to assist in resolving problems with software products or company software systems
• Install and maintain meeting rooms/collaboration spaces equipment, train users and follow-up with providers and management
Who you are:
• Technical degree with 3-7 years experience in the IT support field
• Demonstrated experience in working autonomously within an international support context
• Good knowledge in general computer installation, maintenance and repair
• Supporting users from a functional and technical perspective on Windows 10 and Office 365
• Knowledge of videoconferencing solution is a plus
• Experience in the set-up and maintenance of laptop and other peripheral hardware and telephony and video conferencing equipment
• Recent experience in providing remote or on-site technical support
• Demonstrates soft skills such as empathy, customer care, resilience to stress…
• Experience in ITIL and ServiceNow / ticketing system is a plus
• Recent experience in stock management is a plus
• Fluency in English is required
