-Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions
-Troubleshoot complex issues on production RIS and PACS systems which utilize some of the following technologies: proprietary Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations, VMWare, Enterprise-class hardware & storage systems, and Oracle databases
-Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
-Perform scheduled preventative maintenance and systems administration functions at customer facilities
-Create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships
-Contribute to a fast-paced and highly collaborative team-based work environment
-Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development.
Additional Job Information:
Travel, on occasion, to customer sites to participate in system upgrades and provide on-site support
Ability to work on a rotating shift schedule to provide team coverage over the hours of 7:00am to 6:00pm GMT.
Ability to provide on-call pager support that is scheduled on a rotating basis with intervals of 3-5 weeks between shifts. Overtime compensation and a stipend are provided for on-call work.
General Office Environment
Flexibility in working hours to support business needs