Technical Services Manager WFH
My client is a trusted test development and delivery provider to organizations worldwide. Due to an expansion, they are looking to hire a Technical Services Manager to join their growing team. The role requires strong leadership skills to manage all desktop support. Strong customer service is essential to success in this role.
The Role:
• Able to manage a global team with employees in Ireland, Kuala Lumpur, Malaysia, Gurgaon, India, Japan, and the US
• Drive teams to improve customer support
• Maintain all computing equipment globally and keep all items up to date
• Provide Office 365 support to company departments to include training, developing, and support
• Provide clear and concise communication to business, including procedural documentation, communication of new projects, and escalations from the remainder of the business
• Manage expense and capital budgets for supporting all systems
• Drive innovation with all employees and their computing needs
• Work with department managers to determine computing needs and then provide solutions for employees
• Drive global collaboration by providing tools and training to all employees
Requirements:
• Bachelor's degree in Computer Science, Business Information Systems, or equivalent
• MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification is preferred
• Ability to maintain a professional and courteous manner in difficult situations
• Advanced knowledge of Windows 7, 8.1, 10, and Microsoft Office
• Advanced technical installation and troubleshooting experience
• Ability to lead large, global, cross-functional teams on project-based solutions
• Highly organized to support multiple projects, functional areas, and ongoing support
Technical Services Manager WFHIf you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 353 1 2449516)
