Intuity is a technology company working to deliver intuitive 360˚ solutions with added value for our clients. We are a team of over 80 experts, our promise to our customers is “to tell it like it is”. At Intuity, we are leading the way in cloud computing technology offering affordable, scalable solutions most notably in the important area of disaster recovery and business continuity planning for our clients. With offices based in Galway, Roscommon, and Dublin we offer Managed IT, Managed Print Data, and IT Security services to our clients as well as Microsoft and Business solutions.
What you will be doing?
The Senior Account Manager role with Intuity involves developing a trusting relationship with a portfolio of key customers. They understand the customer needs and requirements and use their solutions-based approach to provide the solutions to meet their company objectives
Key Responsibilities
Responsible for the day-to-day account management of key clients and reviewing and updating key account contracts.
Conducting regular account management & long-term planning meetings with key clients fostering the partner relationship.
Acting as a trusted advisor, reviewing the service catalogue with clients identifying opportunities resulting in upsells, cross-sells, and consistent renewals among clients.
Achieving and exceeding revenue targets set for your key accounts.
Foster high levels of customer service to clients through a defined account management process. Work with the Key Account Director to constantly improve the key account management process.
Working across teams where necessary, providing quotations for larger projects for all key clients.
Responsible for project pre- planning and scoping for Intuity’s top 30 clients.
Identify strengths and weakness of key client networks and work to resolve issues or leverage positive relationships.
Responsible for highlighting clients’ issues to Service Delivery teams with a view to ensuring high levels of customer satisfaction through resolution of issues in a timely manner.
Mentor and support other members of the sales team sharing expertise and knowledge resulting in a highly skilled team.
Maintain continuous personal development and participate in team-based development, education, training, and learning
About You
Relevant 3rd Level Qualification &/or 5+ years’ experience in a similar role.
Excellent focus on customer service and client retention.
A proven track record in meeting and exceeding targets.
Excellent presentation skills along with strong report writing skills.
Good IT Infrastructure knowledge desirable.
Knowledge of / Experience in Microsoft Solutions for clients desirable.
Excellent IT and administrative skills., Highly organized with excellent attention to detail.
Full Driver’s license required as this role will require travel
What we offer you?
Salary: €65,000-€85,000 OTE.
Company car/mileage.
20 days holiday (Extra day per year up to a maximum of 23 days).
Company matched pension (Up to 5%), Life assurance, Family Leave Policies, On-site Gym.
Flexible working options.
EAP Service.
Training opportunities (access to premium online training platforms, in-house training, internal & external technical training, certification/exam support).
Corporate deals: discounts are available from a variety of organisations plus many more benfits
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
