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IT Support Engineer - city centre, permanent

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Job Ref:

Ergo are seeking an experienced IT Support Engineer for a permanent role with our client in Dublin city centre. You will support local and remote users on a Windows 10 / Microsoft 365 stack with responsibility for both BAU support and project implementation.

Key Responsibilities:

* Provide L2 / L3 desktop support to local users on Microsoft 365
* Resolve escalated tickets as required
* Troubleshoot user issues on Remote Desktop
* Software Deployment and patching
* Fully document all troubleshooting steps and create knowledge base articles of resolutions.
* Monitor system alert tickets and be proactive in remediation of issues.
* Remotely troubleshoot and quickly diagnose issues.
* Basic troubleshooting of switches, routers and firewalls.
* General user support for office applications, mobile device/smart phone support.
* Support and management of multi-function devices.

What you need:

* Previous experience in a similar role - Helpdesk Engineer, Systems Administration, Technical Support

* Active Directory
* Remote Desktop
* Network Support
* Office 365 administration
* Depoyment tools - Altiris / SCCM / Endpoint Manager
* Excellent communication skills
* Industry certifications an advantage - MCSA, CompTIA

Contact Details:
Tel: +353 1 8565972
Contact: Wes O’Brien

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