* Previous Call Centre experience
* Knowledge of ITIL service delivery best practices
* Have worked in/with a Citrix environment in the past
* Experience with Windows 10
* An understanding of MS Office applications/O365
* An understanding of Active Directory
* An understanding of Lotus Notes database structure and usage
* Remote Support Tools
* Troubleshooting Hardware (Lenovo desktops / MS Surface devices)
* Knowledge of Apple Mac/iPad a plus
* iPhone user support
* SCEP (System Center Endpoint Protection)
* Foreign language skills (French, German, Japanese, Russian) a plus

We look for

* Smart, driven and fast learners
* Logical thinker who enjoys problem solving
* Organised and methodical approach under pressure
* Self-starter
* People person

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