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Tech Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Ireland
Salary Description:
Competitive Salary Offered
Posted:
29/11/2021
Recruiter:
Aspira Ltd
Job Ref:

Aspira is currently looking for a Technical Support Engineer to join us on a Windows 10 upgrade.

Responsibilities

  • Provide Level 1 ICT support in a predominately Microsoft environment (e.g. Windows Server, Windows 10, Active Directory, Office 365, Microsoft Teams).
  • Responsible for the support of all end user hardware/software problems.
  • Respond to, track and monitor all user support requests submitted via the Valuation Office Helpdesk, by Email or by Telephone.
  • Carry out telephone and office communications in a professional, courteous and respectful manner at all times.

Requirements

  • 2 years experience in a similar role
  • Relevant certification in IT Admin / Helpdesk Support (e.g. ITIL 4 Foundation, Microsoft Windows 10 (Supporting and Troubleshooting), CompTIA A+ (install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems). A minimum of one certification is required.
  • Knowledge / Skillset requirements:
  • Experience of working with a wide variety of PC hardware, software, printers, laptops, tablets, smart devices and associated peripherals.
  • Experience in supporting the Office 365 Platform to include Outlook, Teams, OneDrive & SharePoint.
  • Experience in the installation, configuration and support of the Windows 10 Operating System.
  • Experience in the use of Active Directory to include setting up user accounts, password resets, account removal / transfers and similar issues.

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Contact Details:
Aspira Ltd
Tel: 021 2352550
Contact: Alex Quinn-Aspira

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