Service Delivery Specialist

The purpose if this role is to ensure all contractual obligations to a client are met and opportunities to continuously improve our service quality are taken. The job specification includes:-

* Close collaboration with the commercial lead
* Intimate knowledge of our contractual obligations and our client's business requirements
* Operationally responsible for all SLA reporting and communications with Client
* Facilitate routine update meetings with the client
* Liaise and manage inputs from logistics and technical operations teams
* Manage and control product change in conjunction with the commercial lead
* Ensure stock availability for the client
* Ensure timely delivery of product and manage any recycling requirements
* Manage the imaging process in terms of :- image currency, image operation
* Manage DOA and warranty process and ensure SLA compliance
* Ensure compliance with all security measures

Role Requirements

* Good commercial savvy
* Effective communicator both verbally and in writing
* Proactive planner
* Highly responsive
* Attention to detail
* Ability to engage stakeholders and bring them to a common objective
* Knowledge of IT products and imaging process

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