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Deskside Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
€28,000 to €32,000 per annum
Salary Description:
itContracting - An Evros Company
Job Ref:

Due to continued expansion of eir evo, we are now seeking to recruit an experienced Deskside Support Engineer that endeavours to become an integral part of our Managed Services Team, supporting an evolving and exciting multi-technology IT environment.

At eir evo, we offer a unique and unrivalled communications and ICT services portfolio for the Irish marketplace. By tracking leading-edge developments in technology, we make them accessible for our customers, delivered via our best-in-class consultative and managed services. Through our guidance and expertise, we bring businesses to life and empower them with a clear route to success.

The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.

This is a contract based position until the end of March 2022. 

The role would involve:

- Monitoring and Management support and configuration of customer’s infrastructure
- Provision accounts and equipment
- Desktop Support for customer
- Supporting Windows Desktops, Outlook, Networks, Ms. Office, O365
- Configuration of Microsoft Server, Exchange, Active Directory.
- Maintain and build the current documentation in place
- Hardware troubleshooting
- Interacting with and managing 3rd parties
- Application troubleshooting and support
- Imaging and Deployment
- Manage File Permissions and Access Rights
- Configuration and Support of Mobile Devices


- 1+ years Working in a technical support environment (required)
- Application Support – 1st Level
- Windows Servers, Active Directory, Microsoft Exchange, MS Office - Level 1 support
- Office 365 and Virtualization experience advantageous.
- Customer Services, Call Handling

It would be preferred if the candidate had one of the following accreditation's and experience

- Microsoft Specialist certification in Windows 10
- A Microsoft MCP for Client or Server OS
- Comptia A+
- Comptia Net+

Successful candidates will receive exposure to 

- All Microsoft Operating Systems
- Windows Servers
- Virtualization – Vmware, Citrix, Hyperv
- SMB Networking Environments
- Unified Communications
- Remote Access Solutions

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.

eir evo/itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo/itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo/itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo/itContracting.

Contact Details:
itContracting - An Evros Company
Tel: +35314396824
Contact: Kate Maher

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