Production Support Engineer (Graduate) required for a cutting-edge software house in Cork that develops complex algorithmic trading solutions for global customers. This is a career making opportunity to work with the latest tech frameworks & methodologies and are building an incredibly strong culture that’s built on openness, transparency and giving people the responsibility to contribute on a team, company and group level.
This role will suit an ambitions graduate that wants to jump start his/her IT career in a leading software product house, with flexible working arrangements (ideally hybrid in-office and remote)
Responsibilities:
- Production Support of all platforms developed and operated by the company
- Provide technical support to API clients
- Work on the backlog of support tickets
- Effectively communicate to internal and external customers
- Maintain documentation on issue description/resolution, best practices etc.
Requirements:
- Computer Science graduate, any tech support experience is a bonus
- Experience working with java-based web servers and applications
- Experience working with Linux environments
- Experience in scripting languages such as Python / Shell / Perl scripting
- Ability to distinguish between critical and non-critical issues
- Eligibility to work in Ireland
- Be available for rotating shift / on-call coverage as needed (8-6pm / 1–11pm rotating shifts
Remuneration:
- 28K starting salary
- Pension contribution
- Flexi time
- Subsidised gym
