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Production Support Engineer (Graduate)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
0-1 Year
Area:
Cork
Location:
Cork
Salary:
€28,000 per annum
Posted:
22/12/2021
Recruiter:
IT Search & Selection
Job Ref:
ZH

Production Support Engineer (Graduate) required for a cutting-edge software house in Cork that develops complex algorithmic trading solutions for global customers. This is a career making opportunity to work with the latest tech frameworks & methodologies and are building an incredibly strong culture that’s built on openness, transparency and giving people the responsibility to contribute on a team, company and group level.

 

This role will suit an ambitions graduate that wants to jump start his/her IT career in a leading software product house, with flexible working arrangements (ideally hybrid in-office and remote)

 

Responsibilities:

  • Production Support of all platforms developed and operated by the company
  • Provide technical support to API clients
  • Work on the backlog of support tickets
  • Effectively communicate to internal and external customers
  • Maintain documentation on issue description/resolution, best practices etc.

 

Requirements:

  • Computer Science graduate, any tech support experience is a bonus
  • Experience working with java-based web servers and applications
  • Experience working with Linux environments
  • Experience in scripting languages such as Python / Shell / Perl scripting
  • Ability to distinguish between critical and non-critical issues
  • Eligibility to work in Ireland
  • Be available for rotating shift / on-call coverage as needed (8-6pm / 1–11pm rotating shifts

 

Remuneration:

  • 28K starting salary
  • Pension contribution
  • Flexi time
  • Subsidised gym

 

Contact Details:
IT Search & Selection
Tel: +353 1 507 9264
Contact: Zuzana Havlova-IT Search (Vertical Market)

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