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IT Support Engineer (L1)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
0-1 Year
€25,000 to €30,000 per annum
PFH Technology group
Job Ref:

This Level 1 Technical Engineer position you will be responsible for providing technical assistance for one of our clients based in Cork City.

Duties Include:

* Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
* Logging calls (tickets) and keeping records of customer queries
* Analysing call logs so you can spot common trends and underlying problems.
* Updating helpdesk documentation so that support information is available and current for each customer
* Testing and fixing faulty equipment
* PC builds and installations
* Execute any activities assigned
* Monitor and control any activities assigned
* Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
* Complete timesheets daily

Skills Required:

* An ability to communicate verbally and via email with all customers in simple and understanding manner
* An understanding of the business impact of ICT Systems and devices
* An ability to follow through and close out all issues to customers' satisfaction
* An ability to assess each user's IT knowledge levels
* Being able to work under pressure
* An ability to think logically
* Good analytical and problem-solving skills
* Good interpersonal and customer care skills
* Good accurate records keeping
* Willingness to learn in a fast paced environment
* Professional and flexible attitude

Contact Details:
PFH Technology group
Tel: 01
Contact: Nicola McCarthy

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