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L2 Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin
Salary:
€45,000 per annum
Posted:
13/10/2021
Recruiter:
IT Search & Selection
Job Ref:

L2 Support Engineer required for our client a global managed technology solutions provider. This is a 2nd level position providing support for a specific client base, acting as the point of contact for issues via phone, email or in person. A broad technical background with good customer service and communication skills is needed.

 

This role will require work on a Client site usually 2 days per week in Dublin, and the remaining can be WFH.

 

Responsibilities:

  • Provide 2nd level technical support for a small number of key customers via email, phone and in person
  • Create tickets and log & prioritising calls.
  • Responsible for complying with all ISMS Policies and Procedures and support the ISMS continuous improvement process.
  • Provide onsite support for customers, primarily in the Dublin area (typically 2 days per week, onsite)

 

Requirements:

  • Ability to communicate well with all levels of staff at client sites.
  • Proven track record in trouble shooting and problem solving
  • Full driving licence is required *****
  • Broad tech knowledge across:
    • Microsoft Windows Server, Active Directory, Office 365
    • Firewalls (SonicWALL and FortiGate)
    • Backup Solutions
    • MCITP / MCSA Preferable but not necessary
    • Private/Public/Hybrid cloud experience is a bonus

 Remuneration:

  • 45K starting salary
  • Mileage allowance (if using own vehicle) Alternatively GoCar access is provided
  • Per Diem (subsistence allowance) for any days on site

Benefits – PHI, Educational Assistance

Contact Details:
IT Search & Selection
Tel: +353 1 507 9264
Contact: David Shanahan-IT Search (Vertical Market)

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