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Monitoring Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary:
€35,000 to €45,000 per annum
Salary Description:
Competitive
Posted:
21/10/2021
Recruiter:
itContracting - An Evros Company
Job Ref:
EVR3872

Due to continued expansion of Evros we are now seeking to recruit a Monitoring Analyst that will become an important part of the team in an evolving and exciting environment.

Established in 1990, Evros Technology Group offers unrivalled delivery in the design, supply, implementation and support of organisations’ IT infrastructure with over 400 employees operating out of offices in Dublin, Cork, Waterford and Auckland. 

This is a permanent position based in our Dublin/Waterford/Cork office.

Required Skills

- Shift work covering 24×7 service hours as part of an 8 person rotating team. (IRE & NZ) 4 days on, 4 days off. 1 week per month off.
- Working in a growing Managed Services team with procedures based on ITIL Framework and governed by ISO 20000.
- Monitoring policies and alerts for several systems and services such as Cisco routers, Cisco switches, Palo Alto Firewall, Windows Servers, Citrix NetScaler, HP/ Dell Servers and Storage solutions.
- First level event correlation and filtering to ensure events that require support personnel intervention are acted on.
- Investigation and Diagnosis for Infrastructure and Application alerts – establish details of request/incident, confirm impact, identify any events that may have been a contributing factor.
- Resolution and Recovery – identifying potential resolutions. Apply resolution, test and verify.
- Escalation of Tickets to other ICT teams or 3rd parties where required within a defined SLA.
- Coordinate with other ICT teams or 3rd parties where required.
- Improve and Maintain documentation.
- P1 communications
- Support, configure and install various network devices and services at a high level
- Maintain and improve documentation of customers’ network environments
- Manage a performance monitoring system to monitor availability and reliability
- Provide Level 2/3 support and troubleshooting to resolve technical issues
- Work within change management policies to ensure success of changes
- Select and implement security tools, policies and procedures as appropriate
- Lead vendors and other IT teams to problem resolution
- Proactive maintenance and support of customer systems
- Work with NZ/Irish colleagues on improving network services delivered to the Evros customer base

Beneficial skills and experience

- 3 years’ or more relevant experience
- Experience supporting and configuring a range of network devices and technologies (routers, switches, firewalls, load balancers, VPN, QoS, etc.)
- Excellent communications skills, written and verbal
- Team player
- Experience with non-Cisco equipment (Palo Alto, Sophos, Sonicwall etc.)
- ITIL V3 foundation level
- ISO 20000 familiarization

 The Candidate

- Approachable, flexible individual who excels under pressure
- Strong troubleshooting and communications skills are an absolute necessity
- Conscientious, trustworthy and capable of delivering on tasks with little direction
- Capable of adjusting their approach for the varied customers supported
- Process oriented with great attention to detail

Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.

If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Kate Maher in Evros Technology Group directly.
Evros/itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros/itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros/itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros/itContracting.

Contact Details:
itContracting - An Evros Company
Tel: +35314396824
Contact: Kate Maher

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