Deskside Support Engineer – Clonmel

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Ireland
Location:
Clonmel
Salary Description:
Depending on experience
Posted:
12/10/2021
Recruiter:
ICT Services
Job Ref:
DSS/CL/IM/2109

ICT Services are currently seeking a Desktop support engineer, working on one of our customer sites in Clonmel. This is a full time position working onsite with our customer.

The duties of the roles include:

  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed
Contact Details:
ICT Services
Tel: 353 1 6209000
Contact: Irina Mita

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