Working on one of our customer sites, this is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.
Responsibilities:
- Work within a team to deliver Managed Services to our customer(s), to required SLAs.
- Provide and manage proactive maintenance and monitoring on customer systems.
- Providing desk-side support in a client environment on Windows 7/10
- Share best practices with other team members to enhance the quality and efficiency of support services.
- Deliver services in line with Incident, Problem and Change Management processes.
- Proactively manage tasks such as patching, monitoring and server’s health checks
- Maintain configuration and process documentation.
- This role requires a highly skilled and experienced technical support engineer.
- Responsibility for ongoing support, monitoring and management of:
- Microsoft patch management
- Back-up and restore management
- Virtual cluster based on vSphere 5.x Essentials Plus
- Windows Server 2003, 2008, 2012
- Server hardware
- Variety of customer projects utilising all above technologies as well as:
- Active Directory 2008/2012
- VMWare vSphere 5.x Enterprise / Enterprise Plus
Requirements:
- Minimum 3+ years proven experience in an infrastructure support background.
- Aptitude for solving problems and acting on own initiative.
- Strong team player highly motivated with a willingness to learn.
- Ability to work effectively within a team
- Customer facing skills
- Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
- Excellent communication and interpersonal skills and be able to work well within a team.
- Technical skills:
- Active Directory 2008/2012
- Windows Server 2003, 2008, 2012
- VMWare vSphere 5.x Essentials/Enterprise/Enterprise Plus
- Server hardware
- HCI experience
- Basic Networking experience
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