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Level 2 Support Engineer – Dublin

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Depending on experience
ICT Services
Job Ref:

ICT Services are currently seeking a Level 2 Deskside Support Engineer, working on one of our customer sites in Dublin.


  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Be responsible for the day to day technical support and for Client environment
  • Install and configure new client hardware using global standards
  • Liaise with remote workplace services colleagues to resolve client hardware issues
  • Ensure Asset tracking database is updated based on additions and changes to hardware assignment
  • Interface with local management team on hardware requirements for users and site
  • Be responsible for configuration and distribution of mobile phones
  • Support printers, scanners, and other peripherals.
  • Be responsible for configuration and distribution of mobile phones
  • Support mobile devices, such as iPads, iPhones.


  • Competence in desktop support with a of minimum 3 years relevant experience.
  • Knowledge of Hardware, Driver and Software support
  • Basic knowledge of Network Infrastructure including patching/cabling
  • Good problem-solving skills
  • Ability to communicate clearly with customers and management

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Contact Details:
ICT Services
Tel: 353 1 6209000
Contact: Irina Mita

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