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Graduate Service Desk Analyst – Dublin

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
0-1 Year
South Dublin
Salary Description:
Depending on experience
ICT Services
Job Ref:

Kickstart your Career in IT!

A career with ICT Services will push your boundaries, exposing you to a wealth of technology across different environments.

Our Graduate roles are designed to equip you with the skills and experience to fast-track your development into a future leader, whichever stream you choose to follow.

ICT Services are currently seeking for a Graduate Service Desk Analyst, working on one of our customer sites in Dublin. This is a full-time position working onsite with our customer.


  • You are our customer’s first point of call
  • In this fast-paced role you are the face of service delivery for our customers and their end users.
  • Working on the front line, you’ll develop valuable transferable interpersonal and soft skills encompassing time management, adaptability, communication and teamwork.
  • You’ll work with a team of Level 1 Engineers to resolve customer incidents and requests as efficiently as possible, proactively improving the service to exceed customer expectations.
  • You’ll take on a new challenge every day and gain exposure to a wide range of technical and business situations.
  • Develop a solid foundation of skills and experience
  • Exercise your natural flare for problem solving through troubleshooting issues across a wide range of technologies.
  • You’ll have unique perspective from speaking to our customers every day and use this insight to drive continuous service improvement.
  • Escalate unresolved issues to support leads, designated service group or client help desk.
  • You will work collaboratively in a team environment.


  • Excellent communication skills, fluent in English, approachable and a people person.
  • Graduate Work Placement experience in an IT role
  • Candidates should have a high level of motivation and focus on their daily task.

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Contact Details:
ICT Services
Tel: 353 1 6209000
Contact: Irina Mita

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