Kickstart your Career in IT!
A career with ICT Services will push your boundaries, exposing you to a wealth of technology across different environments.
Our Graduate roles are designed to equip you with the skills and experience to fast-track your development into a future leader, whichever stream you choose to follow.
ICT Services are currently seeking for a Graduate Service Desk Analyst, working on one of our customer sites in Dublin. This is a full-time position working onsite with our customer.
- You are our customer’s first point of call
- In this fast-paced role you are the face of service delivery for our customers and their end users.
- Working on the front line, you’ll develop valuable transferable interpersonal and soft skills encompassing time management, adaptability, communication and teamwork.
- You’ll work with a team of Level 1 Engineers to resolve customer incidents and requests as efficiently as possible, proactively improving the service to exceed customer expectations.
- You’ll take on a new challenge every day and gain exposure to a wide range of technical and business situations.
- Develop a solid foundation of skills and experience
- Exercise your natural flare for problem solving through troubleshooting issues across a wide range of technologies.
- You’ll have unique perspective from speaking to our customers every day and use this insight to drive continuous service improvement.
- Escalate unresolved issues to support leads, designated service group or client help desk.
- You will work collaboratively in a team environment.
- Excellent communication skills, fluent in English, approachable and a people person.
- Graduate Work Placement experience in an IT role
- Candidates should have a high level of motivation and focus on their daily task.