TalentScope Recruitment Solutions, on behalf of our client (Managed Services Provider) are seeking applications for a Level 2 Service Desk role within their Support Team.
You will be providing IT Support to multiple clients/customers and to that end must have worked within the IT Managed Services Environment. Experience in troubleshooting technical issues and ticketing systems is essential to this role as well as a good knowledge of security and networking.
*3-4 years of experience in a Managed Services environment in Ireland (Level 2 or Senior Level 1 expertise)
*Ticketing Systems expertise
*IT Troubleshooting expertise
*Microsoft Azure/Office 365 support expertise
*Basic IT Security knowledge - firewalls, antivirus
*Email Support - Exchange/Exchange Online
*Fluency in English (written and verbal)
*Strong attention to detail, accuracy and timeliness
*Excellent Customer facing skills/strong customer experience expected
For more information and to apply to this role, please send a current and relevant CV to us at email@example.com
TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.
By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.
Should this position not be specifically what you are seeking, we are hiring for numerous positions currently so please get in touch with us as we may have other roles that would be relevant. firstname.lastname@example.org