Evros Technology Group are excited to be expanding our Managed Services Team!
We are hiring for an experienced Level 2 Support Engineer.
This is an excellent career opportunity to work within a large multinational environment with a leading-edge IT infrastructure. You will work within a highly motivated and technically strong team, comprising Engineers and Support Desk personnel.
This is a role for someone who wants new and exciting challenges, to test their skills and develop new ones and to provide our clients with industry leading technical expertise.
Responsibilities:
- Working in a growing multi-customer multi-technology Service Desk team with procedures based on ITIL Framework
- Ensuring adherence to critical SLAs at all times
- Desk side and remote desktop support for end users of varying skill levels
- Hardware troubleshooting
- Ms Office Troubleshooting and Support
- Level 2 fault finding with escalation to Third line and external 3rdparties when required.
- Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome.
- Provisioning accounts and equipment
- Manage File Permissions and Access Rights
- Technical Knowledge of Active Directory
- Configuration and Support of Mobile Devices
- Maintain, build and contribute to documentation.
- Printer Troubleshooting Level 1 and 2
It would be preferred if the candidate had the following accreditation's and experience:
- Microsoft Specialist Certification in Windows Desktop Support
- A Microsoft MCP for Client or Server OS
- CompTIA A+, Net+
Experience:
- 3 years Working in a technical support environment.
- MS Office Support – 1st
- Office 365 experience advantageous.
- Customer Services.
- Excellent communication and interpersonal skills.
- Flexible for shift working covering 08:00hrs to 18.00hrs.
Key Competencies:
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organising
- Attention to detail
Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
For more information please apply here or contact Kate Maher and Michal Gawronski in Evros directly.
Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.
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