Sorry, but this job has expired. Please try another search or browse our jobs.

IT Support Engineer (Level 2)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin, South Dublin
Location:
Unspecified
Salary:
€35,000 to €35,000 per annum
Salary Description:
Competitive
Posted:
07/09/2021
Recruiter:
itContracting - An Evros Company
Job Ref:
EVR3734

Evros Technology Group are excited to be expanding our Managed Services Team!

We are hiring for an experienced Level 2 Support Engineer. 

This is an excellent career opportunity to work within a large multinational environment with a leading-edge IT infrastructure. You will work within a highly motivated and technically strong team, comprising Engineers and Support Desk personnel.
This is a role for someone who wants new and exciting challenges, to test their skills and develop new ones and to provide our clients with industry leading technical expertise.

Responsibilities:

- Working in a growing multi-customer multi-technology Service Desk team with procedures based on ITIL Framework
- Ensuring adherence to critical SLAs at all times
- Desk side and remote desktop support for end users of varying skill levels
- Hardware troubleshooting
- Ms Office Troubleshooting and Support
- Level 2 fault finding with escalation to Third line and external 3rdparties when required.
- Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome.
- Provisioning accounts and equipment
- Manage File Permissions and Access Rights
- Technical Knowledge of Active Directory
- Configuration and Support of Mobile Devices
- Maintain, build and contribute to documentation.
- Printer Troubleshooting Level 1 and 2

It would be preferred if the candidate had the following accreditation's and experience:

- Microsoft Specialist Certification in Windows Desktop Support
- A Microsoft MCP for Client or Server OS
- CompTIA A+, Net+

Experience:

- 3 years Working in a technical support environment.
- MS Office Support – 1st
- Office 365 experience advantageous.
- Customer Services.
- Excellent communication and interpersonal skills.
- Flexible for shift working covering 08:00hrs to 18.00hrs.

Key Competencies:

- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organising
- Attention to detail

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.

For more information please apply here or contact Kate Maher and Michal Gawronski in Evros directly.

Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.

Contact Details:
itContracting - An Evros Company
Tel: +35314396824
Contact: Kate Maher

You may return to your current search results by clicking here.

Latest Job Listings