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Application Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary:
€65,000 to €65,000 per hour
Salary Description:
Negotiable
Posted:
05/08/2021
Recruiter:
itContracting - An Evros Company
Job Ref:
ITC3778

itContracting are seeking applications for an experienced Applications Support Engineer, this is a permanent position located in Dublin 1.
 
 
Responsibilities: 

- Relevant diagnosis and dispatching of request in case of malfunction of application and supervision of work assignment and service quality
- User support about every kind of issue related to Functional/Reporting/Intranet Application
- Organise, verify, and guarantee delivery and quality of user application training
- Contribute to user test sessions and perform functional tests
- Contribute to system delivery and project closure
- Suggest solutions/improvements of the Application to the relevant applications analysts
- Prepare documentation, often with Key Users (manuals, meetings' minutes, project updates, user requirements, test cases...)
- Propose and take decisions (at relevant level) about innovations/improvements of the support process and tools (also as project member)
- Participate to Corporate projects for the innovation/enhancement of the support and knowledge sharing processes, procedures, and tools
- Follow and respect the established quality and procedural guidelines, once the implementation is live
- Implement in co-operation with the SW vendors major/minor Software Changes in Local Systems
- Selection and setup of new suppliers and purchases

 
 
Minimum Requirements 

- Pure application support experience
- Business Analysis and Project Management experience
- Supply Chain and Logistics Industry knowledge
- Knowledge of main operational flows and procedures related to the applications
- Knowledge of multiple Business Application modules, relevant to the supported processes
- IT Applications (Office, etc.)
- Italian language would be considered a plus
- Experience with SAP ERP would be considered a plus

 
 
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.
For more information please apply here or contact Paul Evans ( +353 1 2187769 or paul dot evans at itContracting dot ie )
 
Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.
 
Ref: ITC3778
 

Contact Details:
itContracting - An Evros Company
Tel: 00353878587672
Contact: Paul Evans

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