Avova Technologies are seeking a Level 2/Field Engineer to join our expanding team in Athlone.
The position offers exposure to a wide variety of technologies, interesting projects, and career progression within the company.
Responsibilities
Provide second level support to customers via phone, email, and remote control.
Provide on site support and installation services to clients.
Proactive Monitoring of internal and client systems.
Provide support for Windows, Mac, Linux, Networking, Office 365, Cloud services and VoIP systems.
Ensuring documentation and tickets are updated accurately and in a timely manner.
Managing customer expectations and keeping them up to date with tickets.
Install, configure, and support computer hardware, software, servers, network equipment and telephony systems.
Requirements
Demonstrate a genuine interest in IT.
Full clean driver’s license.
3rd Level IT qualification or equivalent experience/certifications.
Must be a native or fluent English speaker.
Excellent written and oral communication skills.
Self-starter with willingness to take responsibility and work both individually and part of a team.
Have experience of working under pressure and meeting deadlines.
Demonstrate good problem solving, analytical and decision-making skills.
Ability to quickly adapt and learn new technologies.
Professional and courteous phone and email manner when dealing with customers and stakeholders.
2 or more years’ experience in a similar role.
Experience with Windows, Active Directory, Microsoft Office, Office 365.
WAN, LAN, Wi-Fi and VPN experience/expertise.
The job descriptions issued here are a guideline to assist you in your duties, it is not exhaustive, and we would be pleased to discuss. Because of the evolving nature and changing demands of our business, this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description, and according to the needs of the company.
Competitive Salary, based on experience.
