Avova Technologies are seeking a Level 1/Helpdesk Engineer to join our expanding team in Athlone.
The position offers exposure to a wide variety of technologies, interesting projects, and career progression within the company.
Answer and log incoming support requests and ensure information is kept up to date.
Provide first level support to customers via phone, email, and remote control.
Proactive Monitoring of internal and client systems.
Windows, Mac, Office, and Business application support.
Office 365 and Cloud services support.
Ensuring documentation and system checks are updated accurately and in a timely manner.
Managing customer expectations and keeping them up to date with tickets.
Install and configure computer hardware and peripherals, operating systems, and applications.
Demonstrate a genuine interest in IT.
Full clean driver’s license an advantage.
3rd Level IT qualification or equivalent experience/certifications.
Must be a native or fluent English speaker.
Excellent written and oral communication skills.
Self-starter with willingness to take responsibility and work both individually and part of a team.
Have experience of working under pressure and meeting deadlines.
Demonstrate good problem solving, analytical and decision-making skills.
Ability to quickly adapt and learn new technologies.
Professional and courteous phone and email manner when dealing with customers and stakeholders.
The job descriptions issued here are a guideline to assist you in your duties, it is not exhaustive, and we would be pleased to discuss. Because of the evolving nature and changing demands of our business, this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description, and according to the needs of the company.
Competitive Salary, based on experience.