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Technical Support & Solutions Specialist

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
North Dublin
Dublin 17
Salary Description:
Competitive Salary DOE
Osborne Recruitment
Job Ref:

Osborne IT division are recruiting for a Technical Support & Solutions Specialist to join our industry leading multinational client based in Dublin.

The role covers technical support by phone, written, remote service and on-site commissioning/ trouble shooting for customers (Installer, VAP and VAD’s, Distributors). Good IT / Network competency is a mandatory requirement.

Additional tasks are to support sales, as well as product training and the maintenance of the technical info platform.

Job Responsibilities:
• Technical specialist providing pre & after sales technical support
• Uses technical and personal skills to resolve issues based on customer requests.
• Professional hotline support with consistent, clear and understandable case description and handling in the hotline Tool- CRM system, following defined workflows / processes and achieve defined targets.
• Product-related technical pre-sales and project support, application assistance and consulting.
• Provide technical sales support in order to help sales for customer presentations
• Provide internal and customer training - in house and at customer site or other locations.
• Provides on-site specialist support and problem analysis, if required
• Ensure professional escalation management; manage problem-related trouble shooting

Potential split:
• 60% - Technical support and consulting for technical products
• 20% - Sales support
• 10% - Onsite support /charged services
• 10% - Training

Skills and Experience required:
• Technical or Engineering degree.
• Professional experience from the security industry would be an asset.
• Innovative, motivated attitude; an organised personality with a high level of energy that works autonomously
• In-depth experience gathered in a customer service or technical support role
• Proven track record in L2/L3 networking product support

For more information, please apply with your CV to

"Please submit your updated Resume in Word Format"

If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Contact Details:
Osborne Recruitment
Tel: 0860352515
Contact: Philip Burchell

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