Osborne IT division are recruiting for a Technical Support & Solutions Specialist to join our industry leading multinational client based in Dublin.
The role covers technical support by phone, written, remote service and on-site commissioning/ trouble shooting for customers (Installer, VAP and VAD’s, Distributors). Good IT / Network competency is a mandatory requirement.
Additional tasks are to support sales, as well as product training and the maintenance of the technical info platform.
• Technical specialist providing pre & after sales technical support
• Uses technical and personal skills to resolve issues based on customer requests.
• Professional hotline support with consistent, clear and understandable case description and handling in the hotline Tool- CRM system, following defined workflows / processes and achieve defined targets.
• Product-related technical pre-sales and project support, application assistance and consulting.
• Provide technical sales support in order to help sales for customer presentations
• Provide internal and customer training - in house and at customer site or other locations.
• Provides on-site specialist support and problem analysis, if required
• Ensure professional escalation management; manage problem-related trouble shooting
• 60% - Technical support and consulting for technical products
• 20% - Sales support
• 10% - Onsite support /charged services
• 10% - Training
Skills and Experience required:
• Technical or Engineering degree.
• Professional experience from the security industry would be an asset.
• Innovative, motivated attitude; an organised personality with a high level of energy that works autonomously
• In-depth experience gathered in a customer service or technical support role
• Proven track record in L2/L3 networking product support
For more information, please apply with your CV to firstname.lastname@example.org
"Please submit your updated Resume in Word Format"
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