The Technical Delivery Lead, reporting directly to the Head of Delivery (Ireland), is primarily responsible for managing the successful delivery of technical solutions to our customers. The Technical Delivery Lead should be highly skilled in Enterprise Architecture, Solution Design, Technical Leadership skills strengthened by a solid exposure to Hybrid, multi-cloud, public cloud, with strong infrastructure technical background.
The Digital Services Team, is comprised of 20+ highly skilled consultant and engineers, working with our Customers to design and implement technical solutions to support the Customer Journey.The Digital Services Team are passionate about their specialisms, this passion ensures that our customers are always kept abreast of the latest in technical advancements, to ensure they deploy state-of-the-art technology to support their goals and objectives.
What you get to do in this role:
As Technical Delivery Lead, you are focused on three key goals: developing your team, delivering quality engagements to our customers, while ensuring financial objectives are met.Overall Leadership and team management of the Digital Services team.Build and lead a motivated high performing team leads.Create a culture of high performance.Support the team leads in developing their practices ensuring flexible and agile organizational structure is in place.Create a clear development path while empowering the team leads and the wider team members and individuals in the decision making process.Ensure knowledge share or skills developed on one project is in place across other projects or customers.Provide clear expectations allowing continuous improvement and performance achievement.Set objectives and meaningful KPIs, supporting professional and personal development and shaping the design and culture of the Digital Services team.Line manage teams including performance management, talent management, resource planning – providing on the job learning, coaching and mentoring, addressing skills gaps and Career Development Plans, evolving individuals and team structures accordingly.Achieve and maintain industry Certifications and needed credentials for you and your team working with People and Talent and in conjunction with Competency.Lead the team to actively collaborate with other departments including Virtual Customer Teams, Sales, CEM, Business Solutions, Consulting and Competency.Create and maintain capacity and utilization plans based on business needs and priority.
DeliveryContribute to the overall success of the Delivery team as a member of the Delivery leadership team.Overall responsibility for solution design and customer delivery.Pro-actively contribute to the strategic vision, direction and planning processes including KPIs and targets.Consistently deliver on commitments, delivering technical engagements in line with capacity and cost model.Serve as an escalation point for team members and internally.Overall responsibility for cost control, allocation of resources, billable utilization, and effective bench management.Work closely with competency on development plans for Digital Services team aligned to our competency strategy.
CustomerEnsure customers are satisfied with delivery of projects and services.Supporting presales discussions and providing feedback on how well customer requirements align with Digital Services capabilities.Collaborate with Sales, CEM and other customer-facing teams to create and agree a strategy to understand our customers across multiple touch-points.
In order to be successful in this role, we need someone who has:An IT or business degree or equivalent academic qualifications or relevant work experience.Acknowledged proven leadership and organizational skills.Strong understanding of the Customer journey, extremely customer-centricExcellent written and oral communication skills.Has the management ability to lead, motivate, train and develop a team.Be commercially aware.Experience of project delivery aimed at Infrastructure, network and digital transformation.Ability to take requirements and create architectures and designs to bring them to life.Excellent interpersonal skills; ability to work successfully with teams across the organisationExperience with building high-scale infrastructure or networks.Minimum of 5 years of demonstrable success managing people.Minimum of 3 years of demonstrable success managing the delivery of technology-based projects.Proven ability to manage, motivate and empower teams and lead by example.Experience of user research, analytics and design disciplines and their contribution to the effective delivery of digital services and platforms.Ability to multi-task and the flexibility to adapt to the demand of roles / situationsAn IT background with a solid grounding in technology is essential
Digital Services Manager Competencies:
Uses sound judgment to make good decisions based on information gathered and analysed.
Considers all pertinent facts and alternatives before deciding on the most appropriate action.
Commits to decision.
Takes personal responsibility for job performance.
Completes work in a timely and consistent manner.
Sticks to commitments.
Planning and Organising:
Plans and organises tasks and work responsibilities to achieve objectives.
Displays emotional resilience and the ability to withstand pressure on an on-going basis.
Deals with difficult situations while maintaining performance.
Seeks support from others when necessary and uses appropriate coping techniques.
Sets and maintains high performance standards.
Pays close attention to detail, accuracy and completeness.
Shows concern for all aspects of the job and follows up on work outputs.
Expresses ideas effectively.
Organises and delivers information appropriately.
Adapts to changing work environments, work priorities and organisational needs.
Able to effectively deal with change.