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IT Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive Salary / Rate Offered
Aspira Ltd
Job Ref:

Aspira is currently looking for The Technical Services Management Analyst to join us on a 6+ months engagement in Dublin.

You will ensure the effective provisioning of IT environments, users and services and adhere to change procedures.
In time, you will work on larger or more complex assignments, ensure a high quality of work is delivered and provide coaching and guidance to less experienced colleagues, in order to drive the provision of both technical expertise and stakeholder commitment within the function.

Work with project stakeholders and service transition analysts in the application of controlled change to the IT environment in order to ensure continued effective operation of applications and systems.
Review logs and alerts to monitor system performance and capacity and take action as appropriate in line with defined performance targets so that customers expectations can be managed and the on-going health of technical environments is maintained.
Support the delivery of projects, including delivering any development and integration work that is required in order to achieve successful deployment and implementation of the technical elements of projects
Plan and implement requests for change, identifying the detailed technical steps and actions required, and then carry these out in an accurate and timely fashion in order to manage customer expectations and ensure effective delivery.
On occasion, take on the role of Senior Technical Services Analyst on projects of an appropriate scale and complexity in order to meet business project demand.
Participate in the Change Management process, to contribute to the change being handled seamlessly and not impacting Central Bank operations.
Identify opportunities for continuous improvement at both delivery and project level, feeding these into the appropriate processes and actioning improvements where possible, so that future technical solutions are delivered as efficiently as possible.

General knowledge in Service Delivery frameworks and best practices; ITIL knowledge preferred
Highly effective/advanced IT skills and experience of Microsoft infrastructure stack, particularly Windows Server, SQL Server and Azure DevOps.
Effective problem solving ability.
Ability to work in a high pressure environment, balancing conflicting priorities
Minimum of 4 years’ experience in a similar role in a large enterprise environment.
Customer focused with ability to deliver environment to match customer needs.
Confidence and ability to interact with peers across the organisation.
Strong analytical, communication and presentation skills.
Ability to contribute to continuous improvement and best practices.
Effective communications skills.
Highly organised and driven individual who has a proven track record of achieving performance targets
Appreciation of the importance of stable and continuously improving service to the business operations of the organisation.
Experience in implementing change in a time critical and highly varied environment.

Contact Details:
Aspira Ltd
Tel: +447403645381
Contact: Magdalena Szotek

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