You will be a first & second line level support to our customers between 9am to 5:30 pm Mon-Friday. The role will consist of a mixture of desk side support, visiting customer’s sites to provide support and installations.

Key Roles & Responsibilities

Provide ah-hoc support for on-going projects at the request of your manager. 

Support standard desktop applications and operations.

Identify potential service level problems before they occur and implements solutions.

Working with the team & management to develop processes and solutions.

Follow SOP’s

Key Skills Required.

Ability to communicate well with clients.

Have a can do and positive attitude.

Take ownership of your tickets and follow through to resolution.

Have a proven track record in trouble shooting & problem solving.

5+ years’ experience in a similar role.

Experience

Be proficient in all windows client OS.

Windows Server (Active Directory, MS Exchange, O365, Azure).

Have an understanding of DNS, DHCP, storage & raid.

Firewalls/Routers. (SonicWALL/Zywall/Draytek).

WAN configurations – IPsec / SSLVPN / Routing / NAT.

Switches / Vlans.

Good strong IP/Networking skills & troubleshooting tools.

Be familiar with RMM tools.

Google workspace experience an advantage.

Professional certifications an advantage.

Benefits.

Company Van.

Laptop.

Expenses.

Health insurance.

Pension scheme.