You will be a first & second line level support to our customers between 9am to 5:30 pm Mon-Friday. The role will consist of a mixture of desk side support, visiting customer’s sites to provide support and installations.
Key Roles & Responsibilities
Provide ah-hoc support for on-going projects at the request of your manager.
Support standard desktop applications and operations.
Identify potential service level problems before they occur and implements solutions.
Working with the team & management to develop processes and solutions.
Key Skills Required.
Ability to communicate well with clients.
Have a can do and positive attitude.
Take ownership of your tickets and follow through to resolution.
Have a proven track record in trouble shooting & problem solving.
5+ years’ experience in a similar role.
Be proficient in all windows client OS.
Windows Server (Active Directory, MS Exchange, O365, Azure).
Have an understanding of DNS, DHCP, storage & raid.
WAN configurations – IPsec / SSLVPN / Routing / NAT.
Switches / Vlans.
Good strong IP/Networking skills & troubleshooting tools.
Be familiar with RMM tools.
Google workspace experience an advantage.
Professional certifications an advantage.