Wintel Server Engineer / Administrator

The Wintel Server Engineer / Administrator (Sys Admin) will work with the IT Operations team supporting day to day operations and support of information technology across the Institute. This includes, servers, storage area networks, tape backup facilities, wide area, local area and Wi-Fi networks, firewalls, desktop and laptop computers, associated operating systems; fixed and mobile voice services and automated distribution of system software and critical security patches.  

Operations & Support:

• Perform routine system checks to verify all IT and telephony services are available each day.

·    Diagnose and resolve service problems efficiently and effectively in response to incidents reported to the IT Service Desk.

·         Perform regular security monitoring to prevent intrusion of viruses, ransomware, spyware or malware.

·         Perform daily and weekly backup operations to ensure all systems and user data are backed up.

·         Carry out routine IT service provisioning by creating, changing and deleting user accounts as required.

·         Develop and implement a Service Level Agreement to include KPI’s on IT service quality and delivery.

Maintenance

·         Apply critical service patches (e.g. security) promptly and upgrade administrative tools as necessary.

·         Ensure all key elements of IT infrastructure are covered by vendor support and maintenance contracts.

·         Conduct performance tests and add capacity to the IT infrastructure as needed (e.g. virtual and physical servers, SAN, network switches, etc.).

·         Keep server room and regional office communication cabinets, cabling and equipment in good condition.

·         Ensure operational procedures and information required to deliver IT services are documented.

·         Conduct and record results of disaster recovery, business continuity and intrusion detection tests.

Experience

·         Experience administering an effective backup and recovery, and disaster recovery policy supporting Business SLAs (working knowledge of CommVault Backup & Recovery products);

·         System administration experience, including LAN/WAN administration, SAN management and administration (Dell Compellent), Firewall Administration experience (Juniper), and a Working knowledge of Unix/Linux;

·         Experience of current IT technologies e.g. Azure cloud systems, and structured IT service delivery practice e.g. ITIL

·         Experience of communicating with IT end-users such as providing status updates to IT teams and managers and of writing technical documentation is required.

·         A minimum of a diploma in computer studies, information technology or equivalent.

·         A minimum of 2 years’ experience of delivering IT services and provisioning IT infrastructure.