Tier 2 Systems Administrator x2

Becoming a Systems Administrator with Capita Managed IT Solutions:

Capita Managed IT Solutions are currently on the market to recruit two Tier 2 Systems Administrators. As a member of our Sys Admin team you will form part of the escalation structure for all technical support issues relating to infrastructure across a wide range of customer environments. You will act as a key point of contact for the Service Desk in both receiving escalations and where appropriate providing guidance and instruction.

What’s it like to work with us? Here are some pointers from our staff survey: hard-working, positive, informal, fun, accountable, happy, content, friendly, approachable, and professional.

Working for Capita will give you the opportunity to work for a FTSE 250 company with a diverse range of customers covering public and private sectors. We can provide you with a tailored career path and a supportive environment to help you meet your career development and personal aspirations while delivering for our business.

What you will do:

* You will be responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and related infrastructure within the datacentre.
* Remote management and support of a wide variety of customer environments, responding to reported incidents (both proactive and reactive) and driving resolution to meet agreed SLA’s
* Escalation of technical issues with 3rd parties/vendors via agreed support mechanisms and progressing to resolution.
* Identification and escalation of (potential) service issues with designated service delivery/client management
* Identify areas of continuous improvement, providing suggestions for their introduction
* Participate in technical research and development to enable continued innovation within the infrastructure

Your experience will include:

* Microsoft Windows server operating systems up to Server 2016
* Microsoft Windows domain infrastructure design, components, structures and principles
* Exchange 2013/2016, Messaging & Office 365
* Support and administration of hypervisor solutions, including either VMWare or Hyper-V
* Support and administration of backup solutions, including one or more from the following: Backup Exec, Commvault, Netbackup
* Support and administration of Citrix XenApp
* Support and administration of Anti-Virus solutions, in particular Symantec Endpoint Protection
* Able to establish credibility with customers
* Ability to analyse technical problems and deliver solutions
* Awareness of ITIL principles

Desired knowledge and experience:

* Veeam administration, replication and failover
* Support of Microsoft SQL Server 2012/2014
* Support and administration of Symantec Enterprise Vault
* ITIL v3 Foundation
* MCITP Certified
* CCA qualifications for XenApp and/or Access Gateway/ Netscaler

About us:

Capita Managed IT Solutions provides innovative end-to-end IT solutions to more than 2,500 organisations across the UK and Ireland, helping clients achieve true digital transformation and delivering hugely improved productivity and cost efficiencies. Our range of class-leading solutions include services surrounding core IT infrastructure to mobility, security, virtualisation and end-user computing.

The promotional opportunities in Capita are second to none, for technically minded candidates there are various technical teams within Capita that you can progress into, including 3rd line support, Projects and Implementation, SNOC (event management), Networks and Security. For management opportunities, there is always the potential of team leader roles, Service Management based jobs within ITIL Framework such as Change, Incident & Problem Management, Reporting, Project Management

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day’s holiday + 10 stat, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & well-being and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact Michael Rosbotham on (Apply online only) for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita’s vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check