Testing Environment Manager – Cork – Contract

Our client, a multinational technology organisation, requires a Testing Environment Manager for a 12 month (initial) contract in Cork.

The Environment Manager reports into the Test Manager and is responsible for managing the systems in the Test environment and also any at 3rd Party software providers sites subject to agreement. The Environment Manager will report to the Test Manager/Lead on a day-to-day basis however their line management is directly to the Test Practice Manager/Lead. The Environments Manager will complete support, environment and maintenance work, development and upgrade activities and deliver projects for clients (external or internal) in specialist knowledge area/s. Typically, the Environments Manager will work on the more complex requests for support or development, where there is a ‘highly sensitive’ customer issue or on major projects with significant levels of risk.

KPI’s To ensure that…

All systems are on the correct version of software at all times and documented.
System availability is at 99%.
System delivery targets do not exceed agreed SLA Relationship Management.
Test Practice Manager.
Test Practice Lead.
Test Manager.
Test Lead.
Defect Lead.
SIT Lead.
Test Analyst.
Infrastructure Manager.

Key Responsibilities:

For support and maintenance work
To liaise with the user to diagnose faults
To provide clear recommendations on the likely fault and ‘fix’ required.
To personally ‘fix’ the fault and ensure user is updated on fix progress, fix or future action and likely timescales.
To ensure follow up action that will prevent the recurrence of faults, may include updates of documentation, user training, systems upgrades, software patches or bug fixes.
To ensure all issues are identified and reported.

For development or upgrade activities:
To assess the effort required for the development or upgrade activities and produce estimates to the Test Manager/Lead of time to be spent on work
To lead the analysis and design activities
To build the system/software and ensure robust testing, including integration and business environment
To ensure robust ‘change control’ is in place to introduce the new system/software
To ensure documentation is updated promptly and accurately to reflect change
To design and deliver user training

For environment project based work:
To assess the effort required for project and produce estimates of time to be spent on work
To produce a clear plan of the project
To lead, schedule and control all project activity, including the delivery schedules, project milestones and dependencies, acceptance criteria, quality criteria, commercial arrangements and financial parameters
To liaise with all project ‘stakeholders’ to ensure they are sufficiently informed and involved during all stages of the project
To ensure robust acceptance criteria for the project and appropriate levels of customer ‘sign off’
To supervise the project and ensure early ‘remedial’ action (or escalation), when required
To provide input for the preparation of the project budget in own specialist area and ensure delivery against financial targets agreed
To ensure the highest levels of customer satisfaction with all work activities
To lead, manage, coach and mentor all assigned personnel to ensure high levels of performance and to develop ‘new talent’ within the Company for the future
To set and agree objectives for all assigned personnel to ensure achievement of results and focus and motivation of staff.
To monitor performance against these objectives on a regular basis; taking remedial action as necessary.
To ensure appropriate, comprehensive and timely reporting of work and early escalation of any issues that may
impact on the quality or delivery timescales
To proactively read technical documentation and best industry standards to ensure technical skills are up-to-date and effective.
To identify opportunities to drive down the cost of delivery and participate in the design and implementation of specific programmes to implement these cost reductions.
To provide one-to-one coaching, support and guidance to colleagues to develop new ‘talent’ within the Company
To assist with pilot / implementation support when required and agreed by the Test Manager/Lead
To complete ad hoc duties and tasks allocated through line management chain from time to time.