Exciting opportunity for an experienced Technical Support Engineer to join a leading technology multinational. This roles offers the opportunity to work full-time from home! Responsibilities Provide exceptional customer service while responding to phone, e-mail and online requests for technical support Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved,...
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Contract
Technical Support Engineer – Remote
Competitive
Exciting opportunity for an experienced Technical Support Engineer to join a leading technology multinational. This roles offers the opportunity to work full-time from home!
Responsibilities
Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
Assist customers in the installation and deployment of specialist software products
Track and monitor all support cases to ensure timely resolution and follow-up
Clearly identify, document, and find solutions for customer issues and product problems
Escalate critical customer situations to the appropriate level of management and engineering expertise
Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Contribute to documentation and knowledge base article library
Requirements:
5+ years relevant experience supporting a distributed software technology in a Windows, Mac, and Linux environment, ideally an agent based product
Required OSX and Linux experience with supporting technologies/products
Operational experience with MS SQL Server technologies
Experience in the enterprise security space is an advantage
Experience supporting multiple, simultaneous engagements
Familiarity with software distribution, patch management, and anti-viral technologies
Excellent analysis and debugging skill
Ability to function as an individual contributor and/or a member of a team
Willingness to travel as necessary
For more information or to apply please contact Aileen Lalor on 09064 78104 or aileen.lalor@collinsmcnicholas.ie
Please Note: Collins McNicholas will not forward your details to any company without your prior approval.
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