Technical Support Engineer (German)

Exciting opportunity for a IT Technical Support Engineer with fluent German – for our client a global leader in developing scalable business solutions for the transport industry based in Galway city.

Our client is a global leader in developing scalable business solutions for the transport industry.

Uniquely, the company provides industry leading hardware and software solutions for trucks, refrigerated trailers and dry trailers – all from one supplier. Listing many of Europe and North America’s leading fleet operators among its customer base.

They have become known for excelling in driver performance analysis, trailer/vehicle tracking, temperature management, fuel management and hours of service management.

Job Brief

• To fully Support our European client base in keeping their R:COM system in good working order.

• To assist sales and account managers with new deployments or escalated issues.

• Ensure a best in class service customer experience.

Technical and Personal Skillset Required

• Excellent communication and customer management skills

• Strong IT knowledge, including networking, LINUX and windows server, SQL

• Ability to forge strong relationships both with customers and other professionals

• Ability to work in a dynamic team environment

• Fluent English and German

Bonus Skillset

• Experience of wireless vehicle telematics products and / or wireless systems

• Experience of GPRS / GPS products

Education

• 3rd Level Education preferably in IT or engineering

Responsible For:

• Talking customers through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

• Troubleshooting system and network problems. Diagnosing and solving hardware or software faults.

• Setting up new users’ accounts and dealing with password issues.

• Prioritising and managing many open cases at one time.

• Following wiring diagrams and written instructions to repair a fault or set up a system

• Ensuring that individual ticket queue is managed

• Ensure the timely and successful resolution of customer issues