Technical Support Engineer

My Client based in Dublin is looking for a stellar Technical Support Engineer to join the team on a 12 month contract, may lead to a permanent position.

This is for an immediate start.

The Technical Support Engineer Key experience:

• (desired) Microsoft certified System Administrator in XP/WIN 7/Win 10

• Experience supporting HP, Canon and Xerox printers

• Good working knowledge of Active Directory

• 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.

• Excellent customer service and communication skills including providing VIP support

• Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365

• Support video conferencing units.

• Support of mobile devices

• Hands and feet support for Server, Storage, Backup & Network equipment

• Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams

• ITIL

• Hands on experience removing viruses and spyware using various tools (Windows)

• Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support

• Documents, tracks and monitors the problem to ensure a timely resolution within SLA

• Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads,

• MAC Books, Laptops Details will be agreed during Transition

• Hands and feet support for Server, Storage, Backup Network equipment and IPT end points

• Troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams

Please feel free to contact Allison @ Datacom to discuss: 02070891507