Technical Support Engineer 1st line Belfast

Windows Server 2008 / POP 3 / SMTP / IMAP / Microsoft Exchange / WAN / LAN / Linux / TCP/IP

Essential Criteria:
• Successfully completed at least one Microsoft exam on the topic of Microsoft Client or Server e.g. Exam 70-640: Windows Server 2008 Active Directory
• Knowledge and experience in supporting MS Windows and Mac OS.
• 6 months experience in a fast paced customer service environment
• A proactive team player with excellent communication, documentation and presentation skills including attention to detail
• Investigative, self-starter with a strong focus on problem solving; strong troubleshooting skills
• Demonstrates ownership and accountability to achieve deadlines and targets
• Experience of working in a team based environment supporting the team in achieving the highest quality standards.
• Ability to plan and organise assigned workload within policy and procedure
• Demonstrates an understanding of the need for change and an ability to adapt to the needs of business.
• Demonstrates the ability to work on own initiative.
• Experience of fixing and resolving hardware faults on desktop PCs and laptops
• Administrative experience of Windows 2008 Active Directory based solutions
• Working knowledge of POP3 / SMTP / IMAP
• 6 months experience in a busy corporate desktop support team
• Citrix / Terminal services administration and troubleshooting
• Sound working knowledge of TCP/IP, especially name resolution (DNS, WINS, Hosts, etc)
Desirable Criteria:
• Microsoft Certified IT Professional certification in Windows Server 2008 or Enterprise Desktop Administrator 7
• Working experience with the setup, administration, and deployment of Active Directory Group Policies
• Experience with cloud solutions
• Experience of Symantec Back Up Exec.
• At least 6 months experience working with Microsoft Exchange.
• At least one years experience working with a Windows server infrastructure.
• Proven experience in LAN/WAN desktop troubleshooting
• Linux experience