Role Summary To provide 2nd line support. Duties & Responsibilities -Â Â Â Â Â Â Â Â Â To diagnose and resolve incidents to meet contractual Service Level Agreements -Â Â Â Â Â Â Â Â Â Provide telephone and remote support to field based engineers -Â Â Â Â Â Â Â Â Â Escalation of priority calls to 3rd line Support -Â Â Â Â Â Â Â Â Â Use of call management system (Tesseract) to drive work and prioritise calls -Â Â Â Â Â Â Â Â Â ...
Find out more
You have successfully applied for this job!
Sorry you can only apply the a role once.
The job you're currently viewing has expired, you will be unable to apply for this role!
Contract
Technical Specialist Service Desk Analyst Level 2
Role Summary
To provide 2nd line support.
Duties & Responsibilities
-Â Â Â Â Â Â Â Â Â To diagnose and resolve incidents to meet contractual Service Level Agreements
-Â Â Â Â Â Â Â Â Â Provide telephone and remote support to field based engineers
-Â Â Â Â Â Â Â Â Â Escalation of priority calls to 3rd line Support
-Â Â Â Â Â Â Â Â Â Use of call management system (Tesseract) to drive work and prioritise calls
-Â Â Â Â Â Â Â Â Â Provide ad-hoc support to other Delivery teams
Essential Knowledge and Experience
-Â Â Â Â Â Â Â Â Â Experience of supporting Multi-site Windows environments
-Â Â Â Â Â Â Â Â Â Practical experience of supporting Windows 2003 in a large environment
-Â Â Â Â Â Â Â Â Â Experience of providing remote support via Terminal Services
-Â Â Â Â Â Â Â Â Â Experience of using Call Management Software such as Tesseract
-Â Â Â Â Â Â Â Â Â Proven problem solving skills and techniques
Desired Knowledge and Experience
-Â Â Â Â Â Â Â Â Â Microsoft Certified 2003 Environment (MCP)
-Â Â Â Â Â Â Â Â Â ITIL Foundation Qualification
-Â Â Â Â Â Â Â Â Â Cisco Knowledge (CCNA or equivalent) Knowledge of backup software i.e. Backup Exec
Should you wish to apply for this position then please email an updated CV to Tristan McCorry on tmccorry@graftonesp.com or you can phone Tristan on 07587635063. Please note that only successfully shortlisted candidates will be contacted. All candidates must be able to demonstrate a pre-existing right to work in the UK. Documentary proof will be requested at interview.
You can't apply for this job, is has expired.