Technical Author

Information Design

* Working with key individuals to understand and document key solution components

Information Architecture
* Designing information architecture to include document library and templates for ongoing development of library

Researching and information gathering
* Understanding technologies and business systems / applications for which documentation has to be prepared
* Gathering and analysing the information needs of the users

Communicating and Collaborating
* Attending team planning / briefing meetings
* Questioning key individuals to clarify technical issues and obtain information

Writing and editing
* Writing, editing and presenting information in clear and simple English and to fit with agreed styles making sure that the information is organised effectively
* Commissioning, coordinating or preparing illustrations of technical schematics
* Indexing and cataloguing materials
* Copy-editing the work of colleagues

Qualifications and Experience

Essential
* Experience producing and authoring documents to a high standard
* Degree of certificate in technical communications
* At least 1 years experience as a technical writer / author
* Excellent Office / Acrobat skills
* Excellent Visio skills
* Good Written English skills
* Good communication skills
* Good organisational and planning skills
* Team working skills

Desirable
* Software development background an understanding of the collateral needed

Behaviours
* Proven ability in working unsupervised towards agreed targets.
* Ability to demonstrate a high level of responsibility and ownership of technical and customer service issues
* Illustrate initiative to gain extensive knowledge of new technologies
* Distinguished written and verbal communications, and presentation skills
* Demonstrate leadership skills for an IT project
* Competently display ability to influence others towards delivery and maintenance of a successful IT solution.
* Proficient problem solving techniques.

Should you wish to apply for this position then please email an updated CV to Chris Auld on cauld@graftonesp.com or you can phone Chris on 07425620650. Please note that only successfully shortlisted candidates will be contacted. All candidates must be able to demonstrate a pre-existing right to work in the UK. Documentary proof will be requested at interview. Security clearance is required for this position.