Tech Support – Programming experience

We are currently looking to recruit an experienced French or Spanish speaking Technical Support Engineer for a 6 month contract to be based in Cork Ireland.
Captiva experience would be an advantage.
Fluency in English and either Spanish or German are necessary
Salary is €35k approx
Duties:
• Traditional First and Second Line Technical Support, understanding Customer needs and providing solution to meet those needs.
• Be an active member of the group (i.e. handle cases as necessary, etc.)
• Ensure efficient flow of cases within the virtual European Support Teams ensuring objectives are met.
• EMEA Support will also be the location of QA activities for French, German, Italian, Arabic and Spanish products.
• Technical Support staff will perform the QA activities.
• Manage Hot Cases/ Escalations working as necessary with customers & colleagues (Escalation Management/Support Team/Field etc).
• Establish a Development Plan and work within the MBO Program to meet/exceed objectives.
• Normal mode of operations must be multi-tasking.
• Helping to drive TS proactive duties
• Writing/reviewing Support Notes.
• Writing/reviewing Troubleshooting/Diagnostic notes
• Ensuring compliance with Support Services SOP’s

Skill Requirements
• Applicants must have a BS in Engineering or Computer Science, or equivalent
• Experience in the following technologies:-
• Preferably 2 to 4 years of technical support experience or consulting experience
• Experience with Windows 2000, Windows 2003, Windows Vista, .NET and/or Windows XP
• Knowledge in any of the following will be an advantage: Programming experience, preferably Visual Basic.
• Ability to understand or gather information on what the customer is trying to achieve and delivering a solution to the customers need. Excellent analytical/troubleshooting skills.
• Experience with Captiva products is a plus.

To apply, send your cv below or call Mrak Wade on 353 21 4315770