Support Consultant – Message Solving

As a Support Consultant, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP®. At times, this task involves liaising with development. By utilising teamwork, knowledge databases, problem simulation, and remote work on customer systems, we collaborate to resolve issues while achieving excellent customer satisfaction.

Tasks:

– Analyse and resolve customer messages by means of knowledge databases (the SAP Notes service, solved customer messages, and documentation) and verification of customising entries or hardware parameters
– Report errors to development support
– Provide consulting for customers on procedural issues and queries
– Provide weekend and evening shift as scheduled
– Share knowledge with the team
– Maintain the technical knowledge database

Requirements:

– At least two years of experience in IT support
– Degree in information technology, computer science, or a related discipline
– Proficiency with operating systems (Unix and Microsoft Windows)
– Knowledge of programming (the ABAP™ programming language, Java, or Visual Basic)
– Reasonable knowledge of relational databases (Oracle or Microsoft SQL)
– Proficiency with PCs and desktop software
– Excellent customer focus and communication skills (oral and written)
– Bias toward action and initiative
– Problem solving and analytical skills
– Systematic, communicative, and creative focus
– Flexible approach to working in teams
– Knowledge of German is an asset