Service manager

Infinite Technology is a service focused solution provider.

Since 1995 we have being delivering quality services through our highly skilled and personable staff.

We understand your business. We know that properly configured and supported IT systems improve the way companies work, reduces operational costs and increases revenues.

Infinite have a superb reputation in the industry and an exemplary customer retention record.

Job Description: – Service Manager

Manage a team of engineers and ensure that service level agreements are met and appropriate qualitative standards achieved

You will be in constant contact with the customers to ensure customer satisfaction.

Develop and implement processes to ensure that a high quality service is provided to our customers Look to enhance the reporting structure so as to ensure the early identification of issues and Analyse engineer productivity and activity and make recommendations for increased efficiency and effectiveness Train Service Desk staff to ensure that support is provided in a consistent manner Implement staffing and scheduling models to ensure guaranteed coverage to the business Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support Carrying out other project work when necessary

Company Description

Infinite Technology is a service focused solution provider.

We offer a complete IT solutions and IT support to our customers

We advise and implement new technologies to improve business performance.

We partner with leading vendors and implement their technologies; we are Microsoft Gold Partners and HP Preferred Partners, Toshiba freedom partner, Dell Business partner.

Since 1995 we have being delivering quality services through our highly skilled and personable staff.

Infinite have a superb reputation in the industry and an exemplary customer retention record.