The ideal candidate will have worked in a high pressurised helpdesk/call centre environment and will have technical Hardware and software knowledge. The candidate will be responsible for the day to day maintenance of the Service desk in our operations centre working with a team of 4. Point of escalation for all Severity one calls and...
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Permanent
SERVICE DESK SUPERVISOR
€25000 - €35000 per annum
The ideal candidate will have worked in a high pressurised helpdesk/call centre environment and will have technical Hardware and software knowledge.
The candidate will be responsible for the day to day maintenance of the Service desk in our operations centre working with a team of 4.
Point of escalation for all Severity one calls and the ability to resolve where possible
Scheduling of engineers to relevant client sites
Maintaining the current call logging system within our desk and ensuring customers are updated regularly
Advising on continuous improvements with our overall service offering
Regular meetings with maintenance clients
Qualifications/Experience Required
ITIL certification a strong advantage
12 months experience in a similar role an advantage
Hardware/software knowledge capability a strong advantage
3rd Level qualification preferable but not essential
The ability to work on your own initiative and lead a team
Customer Service focus a must for this role
You can't apply for this job, is has expired.