Senior Service Desk/ IT Administrator

TalentScope Recruitment Solutions on behalf of our client in Dublin 18 is seeking applications for a Senior Service Desk/IT Administrator.

The Role
Troubleshoot issues or standard requests with IT services or escalating such issues, when appropriate, to the IT Manager.
• Logging and taking ownership of all incidents, requests and other ticket types requested by the business or end users –through to completion.
• Coordinate the communication and resolution process around critical tickets
• Follow up with other support staff (service resources) involved in resolution to advise the status of their open tickets and ensure incidents are resolved and requests are fulfilled
• Document issue resolution information and relevant knowledge bases.
• Expand technical knowledge of currently supported IT services with the goal of being able to resolve more challenging tickets on first contact.

Skills Required

Technical competency in Windows Server 2008/ 2012 server
• Windows Terminal Services server/ Citrix Server
• Familiar with the Microsoft Office product suite (e.g. MS Word, MS Visio, MS SharePoint).
• Active Directory, DNS & DHCP/ WINS server
• Exchange server 2010/ 2013
• File and Print server
• VMWare
• Antivirus: Symantec/ Sophos and Kaspersky
• Mail and Web marshal
• Mobile mail solutions
• Avaya IP Office
• Cisco routers & switches

Qualifications
• ITIL Foundation (v3) (2011) certification a distinct advantage.
• Third Level IT Qualification or equivalent.

For more information on this role, please submit a current CV to aileen.hallahan@talentscope.ie or phone us on 01 4426578.

TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.