Senior Java Support Developer – Contract

Senior Java Support Developer – Contract

Our Client (on DART line) has an excellent opportunity for a Senior Java Support Developer with some Team Lead / coordination experience for an initial 6 month contract. You will specifically be responsible for the delivery of IT application support for a key internal application.

Responsibilities:
* Manage Internal and off-shore resources to ensure issues are resolved to agreed SLAs.
* Ensure all requests are within the agreed scope of the support service commitment.
* Diagnose IT issues and direct the problem to the right area.
* Task management to include low level planning, estimating, assignment of tasks and facilitation of task completion.
* Effective people management including mentoring of onshore and offshore resources.
* Manage production support releases into production
* Manage the technical handoff points with external development teams.
* Ensure that production support adheres to all related compliance controls and activities.
* Maintenance of technical and operational procedures within production support
* Reduce the cost of support services by identifying tactical and strategic solutions for frequently raised issues.
* Ad hoc Project and Release Delivery Communication – Internal & External.

Requirements
* 3 years coordination/team lead experience in a production support environment.
* Strong technology skills in Java and SQL
* Experience of management of full life-cycle of IT projects or multiple simultaneous small projects.
* Experience of Vendor management in an offshore capacity.
* Proven People Management skills.
* Excellent business skills with demonstrated ability to analyse, evaluate and problem solve.
* Knowledge of Workflow/BPM tool (preferable)

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