SAP Support Team Lead

SAP Support Team Lead

Hudson is now looking for a SAP Support team lead for a client in Kilkenny. Their business depends on a full suite of SAP systems to support their day to day operations, growth and development.
An opportunity is available now to join the Business Services, SAP Competency Centre team, based in Kilkenny. The role is that of SAP Application Support Team Lead reporting to the Technology Services Manager.

The Role:

• Manage the provision of mission critical SAP services to various Business Units, and 3rd party Customers, on a 24/7 basis.
• Manage a team of SAP Support Analysts including provide guidance to members regarding work procedures, technical issues, work priorities, and special requests from customers.
• Co-ordinate the response to operational issues and escalate with external service providers when applicable.
• Communicate with Businesses for routine service reviews and to address adhoc operational issues.
• Ensure speedy closure of tickets by following up with support groups and with users.
• Mentor and train current and new members of SAP Support team
• Proactively increase the efficiency of the day-to-day operations
• Maintain a strong working knowledge of all supported systems
• Serve as an escalation point for Business Units for high impact support issues.

skills and attributes:

• 3 years Service Desk experience in leadership/supervisory capacity.
• 5 years experience of supporting SAP applications.
• Excellent verbal, written, communication skills.
• Excellent Customer Service skills.
• Drive and ability to see problems through to resolution.
• Well-developed inter-personal skills and ability to work in a team environment.
• Ability to quickly learn and understand new technology and applications.
• Has initiative, sense of responsibility and commitment to work.
• Has excellent leadership skills.
• Excellent problem solving skills, from both systems and accounting perspective.
• Knowledge of ITIL best practices.
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide. Please note you will receive an automated response advising you that we have received your CV.