New Relic Mac Support Technician Dublin, Ireland

Are you an Apple-centric support tech ready for an exciting and challenging new role?

Do you have experience in a support environment while also working with critical back-end system administration? We are expanding quickly and need a critical IT specialist for our Dublin office.

In this role you will provide agile end-user support in an all-Mac (and iPhone) facility. You will be responsible for day-to-day support of our laptops, desktops, printers, and server infrastructure. You will support Microsoft Office and iWork products, as well as various web-based applications such as Google Apps. You will be the first point of contact for local end user support. On-call, after-hours support will be required on occasion. 

The right candidate will bring ingenuity, creativity, and considerable knowledge — and apply all of these in her/his own unique way. 

Responsibilities:

·                     Provide first level support for computer and mobile device issues; escalate complex problems to the appropriate groups or staff

·                     Configure and install IT hardware, including laptops, peripherals, and network equipment

·                     Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications

·                     Configure and support mobile devices

·                     Maintain accurate inventories of software and hardware assets

·                     Use a ticketing system to track and maintain high level of service and support

Qualifications:

·                     2+ years of experience providing desktop support to a substantially Mac-based operation

·                     Demonstrated experience troubleshooting Mac OS X

·                     Hands-on experience in troubleshooting email issues and a solid understanding of email/calendar clients and Google Apps

·                     Familiarity with a VoIP telephony environment.

·                     Familiarity with The Casper Suite and CrashPlan Pro

·                     Ability to configure end user smartphones

·                     Ability to work both independently and as a member of a team

A little about us:

New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications. 

New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.

This position is in our Dublin office, in a vibrant tech community and a city with a great quality of life. We offer a fantastic work environment, competitive compensation, stock options, and great benefits. 

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic.

To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!

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