Network Support Engineer – Galway Midlands

No agencies to contact NetSpeed please.

Network Support Engineer

Support Engineer
Providing technical support to clients including maintenance, support and installation of hardware/software/networking equipment both on client sites and in-house.
Ability to handle a very busy helpdesk and prioritise workload.
Should enjoy working closely with clients, problem solving and be willing to take responsibility for client support issues within a team environment.
A strong, professional customer service attitude is essential.
Working hours are 9-5.30pm Monday to Friday but as we are a service orientated organisation availability for rostered out of hours support is expected. Some flexibility is expected to meet the demands of our clients.
Provide pre sales support for sales

Must have own car

Skills
Good troubleshooting skills essential in order to resolve client issues.
Good communication skills in order to explain solution to clients.
Good documentation skills – ability to record accurately details of work carried out and time record keeping.
Enjoy problem solving and finding solutions.
Strong, professional customer service attitude.
Positive work attitude – enthusiastic & self-motivated

Qualifications/Experience
The ideal Candidate must have a 3rd level degree or relevant industry related qualifications and at least 2 years field experience supporting and implementing Microsoft systems

Technologies
Microsoft Server 2012/2008/2003, Microsoft Exchange 2013/2010/2007, SBS 2011/2008/2003
Knowledge of VMware and HyperV
UTM firewalls (preferably SonicWALL)
Knowledge of backup solutions including Veeam
Thin Client Computing – Remote desktop services/Citrix
Windows XP and Windows 7
Symantec, McAfee & GFI AV products
Wi-Fi Experience (preferably Aruba, Ruckus or HP)
VOIP (preferably Avaya)
Networking including VLANs, Site to Site VPN
Experience of Apple MAC OS.

Profile:

NetSpeed was founded in December of 2002 with a view to delivering High Speed Internet to Guests in Hotels and public areas. The company quickly evolved into a full IT services company and has enjoyed considerable success over the past 12 years winning contracts with hotels to deliver Guest Internet access over wired and wireless infrastructure.

In addition NetSpeed has established a reputation as a reliable, efficient and customer focused IT services Support Company and counts over 160 companies in its customer base.

NetSpeed has extensive experience in the wireless, wired and voice environments, delivering hardware and software solutions to companies of every size from Greenfield start-ups to supporting established clients.

NetSpeed supplies, installs, configures and supports leading brands such as APC, Aruba and Avaya, Microsoft, Dell, HP, Symantec, SonicWALL, Barracuda and VMware to meet its customers’ requirements with tailored solutions.

NetSpeed's philosophy is to become its client's partner in everything that is IT related to ensure our client get the solution that is best suited to their specific needs.