Level 3 Infrastructure Support Engineer

TalentScope Recruitment Solutions, on behalf of our client is seeking applications for a Level 3 Infrastructure Support role in Dublin City Centre.

The Role:

You will be responsible for handling senior level customer issues regarding installations/infrastructure support, virtualisation. These may come directly from the customer or can also be escalated from the Level 1/2 support teams.

• Advanced troubleshooting knowledge to support services provisioned
• Take initiative within the 3rd line team to learn better ways to assist the customer,
• Work to resolve escalations from our 1st and 2nd line teams, where possible using all resources available
• Provide guidance, assistance, co-ordination and mentoring to the 1st and 2nd line teams
• Document all updates and changes and distribute to applicable stakeholders.
• Responsible for Major Incident and Problem Management procedures across the desk.
• Provide regular updates to users/customers
• Work with other IT Support teams to resolve the issue
• Provide excellent customer service
• Respond in a positive way to any e-mail or phone logged call
• Provide clear and useful advice and status reports to clients as necessary

Skills Required

• 3 – 5 years’ experience in a Level 3 support role
• 3rd Level IT related degree desirable – Computer Science or equivalent academic qualifications
• MCSE/CCNA/VCP desirable
• Understanding of ITIL framework or ITIL Foundation Certification.
• Experience in adhering to KPIs/Service Level agreements
• Excellent communication skills with the ability to support clients remotely
• Excellent time management skills and ability to work under time pressure

Technical Skills

• Enterprise Server
• Installation/Deployment
• CITRIX
• VEEAM
• VMWARE
• Hyper V
• Office 365
• Azure
• Automation

For more information on this and other IT Support roles in Dublin/Ireland, please submit a current CV outlining relevant experience to apply@talentscope.ie or phone us in confidence at 01 4426578.

TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.