Junior Support Business Analyst (Graduate)

Junior Support Business Analyst (Graduate)
The Service Delivery Analyst position provides integration services and support to our clients for resolution of software and data issues. The Service Delivery team work directly with clients, development, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner. Issues to be resolved are typically quite complex and require detailed investigation.

The position offers a great opportunity for growth within the company. There is also the opportunity for analysts to work on site with clients in locations worldwide.

Key Responsibilities:

 Diagnosing problems and identifying potential solutions
 Ensure timely resolution of all assigned issues and provide regular updates with clients
 Visit client sites to assist in the analysis and implementations
 Liaise with Development or Business teams on assigned open issues, until they are resolved and closed
 Conduct weekly conference calls with clients
 Accurately record details of communications with clients and Development or Business teams
 Produce internal customer service related reports and documentation
 Assist in building product knowledge base to expedite issue resolution

Skills and Experience Required:

 2 years experience working as a Business Analyst within Financial services ideally
 Knowledge of Windows /UNIX
 Knowledge of SQL – Oracle experience an advantage
 Knowledge of Java an advantage
 Excellent verbal and written Communications skills
 Excellent Problem Solving Skills
 Good attention to detail
 Collaborative team Player

Personal Attributes
 Significant customer service focus
 Proven ability to collaborate in a team environment
 Strong inter-personal skills with practical, can-do approach
 Proactive work ethic

Keywords:
Support, app, application, “Business Analysis”, BA, Unix, SQL, Graduate, Support, app, application, “Business Analysis”, BA, Unix, SQL, Graduate, Support, app, application, “Business Analysis”, BA, Unix, SQL, Graduate,