Junior IT Technician – Offaly – €25k-40K Package depending on experience

Junior IT Technician

Job Title:  Junior IT Technician

Based at:  NIS Ltd, Rahan, Tullamore, Co. Offaly

Job Purpose:

•          To provide helpdesk support to clients, assisting them with hardware and software problems via phone and email.

•          Visit client sites and to assist other technical staff. 

•          To provide technical support; answering support queries via phone and email.

•          To support users remotely.

•          To maintain a high degree of customer service for all support queries and adhere to all service management principles.

•          To take ownership of user problems and be pro-active when dealing with user issues.

•          To log all calls on the call logging system.  Fill out work reports sheets thoroughly and accurately for each callout.

•          Respond to enquiries from clients and help them resolve any hardware or software problems.

•          Maintain a log of any software or hardware problems detected.

•          Support users in the use of computer equipment by providing necessary training and advice.

•          To escalate more complex calls to the office so that it can be reassigned to a more senior IT member of staff.

•          To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.

•          Assist with the purchase of client equipment.

•          Respond to all customers and staff members promptly on questions, queries or requests.

•          Strong and clear professional communication skills are a must in this role.

Experience

1-3 Years’ experience in a similar role would be a distinct advantage.

Certified A+ and Network +

Certified to current Microsoft MCP MCSA level.

Additional certifications considered CISCO, HP, VMware, WatchGuard, Symantec.