Italian Tech Support Level 3

Due to continued expansion, we are currently looking to recruit an experienced Italian speaking level 3 Technical Support Engineer for a full time permanent position in Cork.
Note: This is not a call centre position
The successful will be based in Cork and a salary of 40k will be on offer D.O.E.
The successful candidate will apply advanced systems level technical expertise to resolve standard to complex systems level customer issues.
Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from the clients Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
Duties:
Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to complex system level issues. Identifies, documents and escalates customer issues to senior resources.
Uses standard internal and external diagnostic test equipment and product trace and logging procedures.
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
Maintains a closed-loop communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
Responsible for sharing all acquired knowledge concerning problem resolution.
Contributes to centralized problem identification and resolution database. Leads efforts in facilitating problem recreation and failure analysis of systems level issues.
Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other Technical Support co-workers as appropriate.
Identifies and interprets interoperability and support matrixes. Identifies, reviews, creates and delivers timely and highly focused training programs and/or serviceability enhancements within the Field and Technical Support Departments.
Communicates effectively to internal and external customers as necessary through a variety of mediums.
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.
Validates technical information and issues early warnings and disseminates information as needed. As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.
Continues to develop technical and business knowledge related to EMC products. Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies.

Requirements:
Strong Windows 2000/2003 Server/Active Directory and Clustered Server experience
Extensive knowledge of LAN/WAN, TCP/IP, RAID and SAN Technologies.
Prior experience/skills with: EMC Storage Arrays (Symmetrix or Clariion), NAS or CAS.
Experience in troubleshooting/administrating SAN/NAS environments
Hands on experience with VMware ESX Server or VMware products
Technical Certifications (MCSE, CCNA, EMC Proven, Linux Certifications etc.)
Linux or UNIX administration skills
SAN Switches (Brocade, McData, Cisco)

Qualifications:
Min 5 years of related software and hardware experience
B.S. in Computer Science, Electrical Engineering or equivalent work ex