IT Support Engineer (Cavan)

PFH Technology are seeking IT Support Engineers to join our National Teams

Contract Positions – Cavan

Email –

Responsibilities

* Delivering Superior Customer Service
* Onsite Customer support to resolve technical issues on real time basis
* Resolve issues across Windows 10, Laptop and Tablet devices, wireless connectivity, printing and software
* Track, route and redirect problems to the correct resources
* Update ITSM systems
* Walk customers through problem solving process
* Follow up with customers, provide feedback and see problems through to resolution
* Utilise excellent customer service skills and exceed customers’ expectations

Skills

* Windows 10 operating systems
* Wireless and local area networks
* Software and application installations and remediation
* Proven working experience in providing Desk side support
* Be able to work in a pressurised environment
* Strong client-facing and communication skills
* Advanced troubleshooting and multi-tasking skills
* Very strong proficiency in English

Qualifications

* Bachelor’s degree in IT or 1-2 year’s experience in IT support.
* Excellent interpersonal skills as role encompasses HR admin
* Good problem-solving and communication skills

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.