Role Summary: Provide desktop and IT systems support on internal IT systems in an IT Infrastructure Sales and Consulting practice. Principal Responsibilities: Handling and logging of internal IT issues using call logging software. 1st level contact for all internal IT support issues received by phone and e-mail. Incident resolution for all desktop environment related issues....
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Permanent
IT SUPPORT ENGINEER
Role Summary:
Provide desktop and IT systems support on internal IT systems in an IT Infrastructure Sales and Consulting practice.
Principal Responsibilities:
Handling and logging of internal IT issues using call logging software.
1st level contact for all internal IT support issues received by phone and e-mail.
Incident resolution for all desktop environment related issues.
Dealing with 2nd and 3rd level contacts to resolve outstanding issues for backend and server issues.
Tracking calls through to resolution.
Skills:
Good working knowledge of Windows XP Professional, Microsoft Office and networking principles.
Strong problem solving abilities and aptitude to understand and explain technical information.
Strong interpersonal and communication skills.
Excellent telephone manner.
Ability to work well in a team environment.
Strong customer service skills.
Willingness to actively learn on the job.
Experience:
Minimum 1 year’s experience in a similar role.
You can't apply for this job, is has expired.